Job Role: Business Analyst

Job Location: 3 in Gurgaon, 1 in Mumbai, 1 in Mumbai or Pune

Salary Range: Upto 8 Lakhs

Job Responsibilities

1. Deployment Management

o Objective: Ensure timely and effective deployment of security personnel at new client locations.

o Key Results:

 Achieve a 100% successful deployment rate within agreed timelines.

 Track and document deployment progress and resolve any issues within 24 hours.

 Prepare and submit deployment reports bi-weekly.

o Activities

 Will track all deployment for first 90 days, and will ensure sites stabilised (Shortages <5% , clients is fine with the status) and receive first payments while ensuring the SOP Implementation and Monitoring for transition.

 Will coordinate all the stakeholders including clients for smooth deployment.

 Will share weekly report on deployment (required, shortages, key issues pending, trainings, BGV, Billing, compliances).

 Reports-weekly basis in the standard format to MD and copy to ZH and RH with the current status, plan of action, person responsible and Timeline.

 Ensure uses of Tenon connect from client codes , to deployment.

2. Guard Shortage Management

o Objective: Track and address guard shortages for the top 25 clients and overall branch wise shortages.

o Key Results:

 Maintain guard shortage levels below 2% for the top 25 clients and other clients.

 No client losses due to shortages.

 No penalties due to shortages.

o Activities & Reporting

 Tracking shortages branch wise , client wise (top 25 client shortages), sensitive clients, with plan of action and progress,

 Have action plan from the RM/ZH for the reduction of shortages and track,

 Submit plan to MD for the critical shortages and ensure its success.

 Report on key clients shortages with MD on weekly basis along with progress, action plan and person responsible and timeline.

 Complete shortages must be tracked through Technology, Tenon connect.

3. Penalty Management

o Objective: Minimize and manage penalties imposed by clients.

o Key Results:

 Reduce client-imposed penalties by 50% compared to the previous year

 Address and resolve penalty-related issues within 6 days of receipt by coordinating with clients, ZH, RM.

 Analyse and report the causes of penalties and implement corrective measures.

 There should not be a client with regular penalties and <3% PPU.(after considering penalty)

o Activities and reporting

 Monthly analysis of penalties as per accounts and penalties on weekly basis which has occurred, track them for resolution and resolve the same.

 Any client with regular penalties need to touch bases with clients and team for reduction plan.

 Weekly report on penalties imposed/communicated and plan of action to reduce and recover the penalties and closure of penalties.

4. Client Escalation Management

o Objective: Handle and resolve client escalation emails effectively.

o Key Results:

 Achieve a resolution rate of 95% or higher for client escalations within 48 hours.

 Maintain a detailed log of escalation cases and resolutions for future reference.

 Follow up with clients to ensure satisfaction after resolution.

o Activities

 Respond to clients on their communication after coordinating with action plan with the regional team on behalf of MD.

5. Operational Pulse Monitoring

o Objective: Monitor and assess the operational pulse to ensure high-quality service delivery.

o Key Results:

 Conduct weekly pulse checks and generate reports on operational health.

 Address operational issues and bottlenecks within 48 hours of detection.

 Implement improvement initiatives based on pulse check findings.

o Activities and reporting

 Track key operation matrix like shortages, deployments, penalties, clients escalation and shares weekly update with the MD along with the progress and plan of action.

o Misc

 Approval in place for any deviation, however first option is to ensure there will not be any deviation, however n case, then ensure prior approval in